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All items are shipped on our standard delivery service which is 2-3 days by Royal Mail Tracked 48. You can also choose to upgrade your delivery at the checkout stage to ‘Royal Mail Tracked 24’ which aims to deliver next working day or ‘Special Delivery' guaranteed next day by 1pm.
Once we have dispatched your order you will receive a shipping email confirmation, so you know your order is on its way. The shipping email will contain all shipping information so you can keep track of your order. If no one’s at home and we are unable to deliver your item, you will be left a calling card and you will be able to arrange re-delivery or collection from your local Royal Mail depot.
If you have any questions regarding our delivery service, please email us at firstname.lastname@example.org
All orders purchased before 1pm Monday to Friday will be dispatched same day on our standard Royal Mail Tracked 48 delivery service which is 2-3 days. Orders over £60 qualify for our free delivery service, postage is charged at £3.99 for orders less than £60 in value.
All orders purchased before 1pm Monday to Friday will be dispatched by Royal Mail Tracked 24 that aims to deliver next working day. *Please note items purchased after 1pm Thursday on our ‘Next Day Delivery Service’ will be shipped Friday for delivery on Monday. Any items purchased after 1pm Friday will be shipped Monday for delivery on Tuesday. We do not offer next day service on weekends. If you wish to receive your item on Saturday, you must select our ‘Special Delivery before 1pm’ service at the checkout page.
Please note for orders to qualify for our ‘Saturday Delivery’ service orders must be placed before 1pm Friday. Any orders placed after 1pm Friday will not be delivered on Saturday. We ship by Royal Mail Special Delivery before 1pm for this service and delivery time is guaranteed as being by 1pm.
International orders can be processed online and paid either via PayPal or with Visa, MasterCard, or American Express. International shipping charges will be calculated during checkout.
International orders may be subject to customs duty and tax regulations specified by the designated country and are the sole responsibility of the customer. You may contact your local customs office for details.
Order sent to the European Union will be sent fully duties and taxes paid.
For European deliveries our preferred carrier is DPD, and for International deliveries DHL.
Watch Pilot and our delivery partners do not operate during Bank Holidays or any other Public Holidays. We are unable to dispatch or deliver items purchased during this period. We ask you to allow extra time for delivery when placing your order around Bank Holidays and other Public Holidays. Our normal services resume the next working day. Important Notice: Bank Holidays and any other Public Holidays will override any express service you have paid for during checkout. We apologise for any inconvenience this may cause. You can contact our customer service team should you wish to discuss your specific order. You can contact us at email@example.com or call on 0203 4884 690.
We always endeavour to deliver your order on time. In exceptional circumstances such as adverse weather, or severe road network issues we may experience delays. We politely point out that in such circumstances, we do not take responsibility for any impact such delays may have.
For peace of mind all our orders are dispatched using a secure tracked service by Royal Mail with the correct insurance cover for losses or any damages. On very rare occasions we may experience losses whilst in transit. Please get in touch with our customer service team if you think this may be the case with your order and we will work to resolve the issue as quickly as possible. We will endeavour to replace or refund orders lost in transit however once courier tracking confirmation is received of an order being delivered and signed for at the delivery address our liability ceases. Our customer service email is: firstname.lastname@example.org or call our customer services team on 0203 4884 690.