Returns and Exchanges Policy

While we make every effort to describe all our watches as accurately as possible, we accept that occasionally not all items received are as you expected. 

If you wish to return your item please contact us either via email at contact@watchpilot.com or via our live chat requesting a refund or exchange. Please also include a copy of your invoice or packing slip and advise us the reason for the return whether it's a refund or exchange etc.

We offer free returns within 28 days of order delivery, upon approval of your return we will send a Royal Mail link to download a pre-paid label. Should you have any issues downloading the pre-paid label we will reimburse return postage up to a maximum of £4.50.

Return and Exchange Eligibility:

All returned or exchanged items must be:

• Returned in new condition and in their original packaging.
• Must include all packing material, blank warranty cards, manuals, and accessories.
• Exchanges / Returns may be returned within 28 days from date of dispatch.

We reserve the right to refuse any return or refund if there are:

• Any signs of wear.
• Parts of the item are missing.
• Plastic seals and/or tags on the item have been removed.
• Any links have been removed from the watch, or the watch's bracelet or strap has been made shorter than when the watch was first purchased.

We reserve the right to charge a restocking fee of 10% of the total order value when three or more items are returned at the same time.

If there is any noticeable discrepancies, damage or defect when you receive your order, or if the wrong item was delivered, please refer to the above. Upon receiving your return we will endeavour to refund you the same day however during exceptionally busy periods may take up to 3 working days.

Returns and Refunds for Special Orders or Limited Editions:

Returns and refunds for special orders (for example limited editions ordered based on deposit being paid), the deposit can be refunded only if the manufacturer have not started to produce the watch based on the order.

The watch from limited editions, with selected special serial numbers can not be returned but deposit or full amount can be refunded within 14 days from date of placing order or longer if manufacturer have not started to produce the watch based on the order.